For us, responsible gambling means you stay in control – not the other way around. This page brings together all the tools, guides, and support resources you need to keep playing within comfortable and safe boundaries.
If you find yourself betting to recover money you've lost, betting with funds meant for bills or daily expenses, or feeling anxious and distressed when you can't bet – these are serious warning signs. Please read this page in full and make use of the support tools available.
Six concrete actions we take every day to ensure this platform is safe for all Malaysian members
Every bonus88 account comes equipped with deposit limit, loss limit, betting limit, break mode, and self-exclusion tools that can be activated without anyone's approval. These tools are available 24/7 in your account settings – full control is in your hands.
Bonus88 enforces a minimum age requirement of 18 years through rigorous identity verification at registration and throughout the KYC process. We do not compromise on this – protecting young people is a non-negotiable priority.
Our team actively monitors usage patterns that may indicate problem gambling behaviour – such as a sudden spike in deposits following consecutive losses or wagering that exceeds a member's usual pattern. We will reach out if we notice anything of concern.
All bonus88 customer support agents undergo specialised training to sensitively identify and address issues related to problem gambling. If you reach out to us with concerns about your betting habits, you'll be connected with a trained agent – not blocked or ignored.
Members who have activated self-exclusion tools or control limits will not receive any promotional emails, bonus notifications, or other marketing communications from bonus88 for the duration of the active period. This is a strict policy we uphold without exception.
This page brings together a self-assessment guide, a warning signs checklist, and information on support resources available in Malaysia. We believe accessible information is the single most important first step in addressing problem gambling.
All of these tools can be activated directly from your account, free of charge, at any time
Set the maximum amount you can deposit into your bonus88 account within a daily, weekly, or monthly period. Once this limit is reached, the system will automatically decline any further deposits until the limit period resets. Limit reductions take effect immediately, while increases require a 24-hour waiting period – a deliberate design to prevent impulsive decisions.
Loss limits allow you to set the maximum amount you're willing to lose within a given period. Once your net losses reach the limit you've set, you will not be able to place new bets until the limit period resets. This is a highly effective tool for keeping your losses within the boundaries you defined in advance, with a clear head.
Cap the maximum amount you can place on any single bet. This tool is especially useful for preventing large, emotionally-driven bets after a loss – a habit that often makes things worse. With a pre-set betting limit in place, every wager stays within a range you yourself consider reasonable and fair.
Pause your account entirely for anywhere between 24 hours and 30 days. While break mode is active, you won't be able to log in, make deposits, or place any bets. Your balance remains safe and fully accessible once the break period ends. This tool is ideal if you feel you need some time away without permanently closing your account.
For individuals who need a longer or permanent break, bonus88 offers self-exclusion ranging from 3 months to permanent closure. During this period, the account is fully closed, all marketing communications are stopped, and you will not be able to re-register using the same details. This is a serious step, and we fully respect that decision.
Set a session time limit to control how long you can stay on the platform in a single continuous session. Once the time limit is reached, the system will automatically log you out and display a session summary – including total bets placed, winnings, and net losses. This helps you stay aware of how much time and money you have spent.
How to access these tools: Log in to your bonus88 account → go to "Account Settings" → select "Responsible Gaming" → choose the tool you want to activate. If you need help activating any of these tools, contact our customer support via 24/7 Live Chat – we'll get you sorted within minutes.
Be honest with yourself – these signs can appear gradually
Using money set aside for bills, rent, food, or daily essentials for gambling – this is a red flag that should not be ignored.
Betting more to try to win back money you've already lost is a dangerous cycle that almost always makes things worse.
Hiding the extent of your betting from family or close friends is a sign that you already know, on some level, that something isn't right.
Feeling restless, irritable, or unable to focus on anything else when you can't bet are signs of dependency that need to be addressed.
Your work, family, relationships, or health are starting to suffer because gambling is taking up too much of your time, energy, and attention.
Borrowing money from family, friends, or through personal loans solely to fund your betting is a serious warning sign.
Answer the following questions honestly. If you answer "Yes" to three or more, we encourage you to reach out to our support team or make use of the available self-control tools.
Have you ever bet more than you originally planned to?
Have you ever felt the need to bet with larger amounts to get the same level of excitement?
Have you ever tried to stop or cut back on betting but couldn't?
Has betting caused problems in your relationships with family or friends?
Have you ever lied to someone close to you about how much you gamble?
Are you gambling as a way to escape from problems or feelings of stress?
Have you ever borrowed money or sold belongings to fund your betting?
Have you continued betting after losing all the money you set aside for entertainment?
If you answered "Yes" to 3 or more questions, please consider reaching out to the bonus88 support team or using the self-exclusion tools. You don't have to go through this alone.
Responsible Gambling does not mean you can't play or enjoy Sports Betting and Live Casino. It means playing with full awareness – knowing your limits, knowing your goals, and being able to stop when you choose to, not because you have to.
At bonus88, we understand that many Malaysian users enjoy betting as part of their sports-watching experience – placing small wagers on weekend Malaysia Super League football matches, backing favourites during the Thomas Cup, or sitting down at a live Baccarat table after work. For the majority of users, this is a perfectly valid and enjoyable form of entertainment.
Problems arise when betting shifts from entertainment to a necessity – when it starts driving financial decisions, straining personal relationships, or becoming a way to escape the pressures of everyday life. This shift often happens gradually, and many people don't realise it until things have become quite serious.
Here's a simple guide to help you stay in a healthy and enjoyable betting zone:
One of the most important aspects of responsible gaming is understanding the relationship between gambling and your financial health. Betting online with bonus88 should only ever use surplus funds – after all essential needs, bills, debts, and savings have been accounted for.
Never use the following for gambling: money for rent or mortgage payments, utility bills (electricity, water, internet), household food expenses, car instalments or loan repayments, emergency savings, or any borrowed money. This isn't just advice – it's a firm line that should be a personal commitment you make before you start playing.
The deposit methods available at bonus88 – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, and internet banking via Maybank2u and CIMB Clicks – are designed for your convenience. That convenience should be used wisely, and not as a way to deposit more money when you're in an emotionally vulnerable state.
Follow these simple steps to activate any limit or control tool in your bonus88 account
Open the bonus88 app or website and log in using your registered phone number and password.
Click the profile icon in the top right corner and select "Account Settings" from the menu that appears.
In the settings menu, find and click the "Responsible Gaming" or "Self-Control" section to view all available tools.
Choose the tool you want to activate – deposit limit, loss limit, wager limit, session time limit, cool-off mode, or self-exclusion.
Enter your preferred limit amount and duration. For limits in MYR, enter an amount that reflects a realistic entertainment budget for you.
Confirm your selection. Limits that reduce your current limit take effect immediately; limits that increase your current limit require 24 hours to take effect as an added layer of protection.
Need help? If you can't find these settings or need help activating any self-control tools, contact bonus88 customer support via 24/7 Live Chat. We're happy to assist you in Bahasa Melayu, without any judgement – we're here to help, not to judge.
If you need a longer break, we fully support your decision
Suitable for members who need a serious break but do not want to permanently close their account. The account is fully blocked for 3 months, all marketing is stopped, and access is restricted. After 3 months, the account can be reopened with additional verification.
For cases that require a longer recovery period. This duration gives you sufficient time to seek professional support, stabilise your finances, and rebuild healthier habits before considering returning to the betting platform.
Permanent closure of your bonus88 account. Once this option is activated, you will not be able to re-register using the same details. This is a serious and final decision – we fully respect and support anyone who chooses this path for their own wellbeing.
Bonus88 takes our role in Malaysia's online betting ecosystem seriously. We recognise that our platform provides a positive entertainment experience for the majority of users, but we also know that a small number of users may struggle to keep their betting habits in check.
That is why our commitment to responsible gaming is not simply a box to tick on a compliance checklist – it is a core value that shapes how we build our products, train our team, and engage with our members.
We will never pressure members to continue gambling when they express a desire to stop. We will not question or complicate self-exclusion requests. We will not send promotions to members who are currently under a self-exclusion period. And we will always direct members who need help to the appropriate resources – even if that means they will not be using our platform for an extended period of time.
Long-term trust is worth more than short-term revenue – that's the business philosophy behind bonus88's approach to responsible gaming.
Minimum age requirement to use the platform bonus88 is 18 years old – no exceptions, no compromise. We enforce multiple layers of protection to prevent underage use of the platform:
If you are a parent or guardian concerned that an underage family member has accessed or may attempt to access the bonus88 platform, please contact our customer support immediately. We treat such reports with the highest priority.
We also encourage parents to install parental control software on devices used by their children, and to have open conversations with them about online gambling and its risks as part of a broader financial and digital literacy education.
Answers to the most frequently asked questions about control tools and bonus88's responsible gaming policy
Register today and enjoy Sports Betting and Live Casino in a safe, responsible environment built specifically for Malaysian users. Set your limits from day one and play with peace of mind.